We hope you are satisfied with the quality and effectiveness of our products as much as we are, however in the unlikely event you are not satisfied with your order, we will look to rectify these problems as quickly as possible. Please email us at customer.services@aquafend.co.uk with your order number details of what is wrong with your order and a member of our customer service team will get back to you as soon as they can.
RETURNS
Due to the nature of our products, we cannot accept returns once the seal has been broken on the container, unless otherwise stated. This policy is in place to ensure the highest quality standards and prevent any spillages during return transit.
We appreciate your understanding and cooperation in maintaining these standards. If you have any concerns or questions about your purchase, please contact our customer service team for assistance.
REFUNDS AND REPLACEMENTS
If you order arrives damaged, we can offer a refund or replacement. This will depend on the extent of the damage. Please supply photographic evidence when sending through the details to our customer service team.
We have a 30-day policy from the date of purchase to contact our team, and we can only accept returns, refund, or replace items purchased from our online store.
We recognise that every situation is different and that’s why we encourage you to email our team and let us know the problem, that way we can come up with the best solution for you.
